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To Our Cats Only Family,
With the arrival of our winter weather we are changing our appointments slightly. We have created a small drop off/ waiting area inside. We are allowing ONE person to bring the cat into the building provided that a mask is worn at all times and they are not ill or have tested positive for COVID 19 (or been exposed recently). Please follow these steps
All cats MUST be in a carrier- no exceptions. We don’t want to lose a patient outside. We ask that you inspect your carrier before your visit to make sure the carrier is in good repair.
Please try to be No More Than 5 minutes early for your appointment. We are trying to reduce the # of cars in the driveway. As well as have time in between for proper cleaning.
Arrivals that are more than 5 minutes late will probably have to be rescheduled. We have a pretty tight schedule at this point. If you are running late for any reason the best policy is to call us. Then we can let you know if you will have to reschedule or if we can tweak the schedule to accommodate.
We recommend writing down any concerns or questions you have prior to the appointment and sending them in with your pet.
We do ask that everyone wear a mask while speaking to us at the car. We are doing our best to stay healthy and stay open.
All refills and food orders must be called in ahead of time!! Please give 24 hours' notice. We will continue to fill requests as quickly as possible but with the busy schedule we have we cannot guarantee that you can pick up medications/food/etc. the same day. The best time to call is in the morning as afternoons are busy and we will not be able to fill requests. Saturday requests may not be available until Monday. Email requests, requests through our website link and PetPro are all other options.
Updated policy on Missed/ No Show Appointments: Please be advised that will be a $75.00 cancellation/no show fee imposed on all cancellations made less than 24 hrs of a scheduled appointment/ surgery (depending on circumstances). We know that this may seem like a very expensive penalty; however, please understand that-by not showing up and leaving an empty spot on the schedule- you are taking up an appointment time that another patient could have benefitted from. Thank you very much for your understanding.
We are continuing to modify and adapt our appointments so that we can give you and your pet that best service possible. Look for an invitation to PetPro - an app that lets you access your pet’s vaccine records, request appointments and refills. We are also experimenting with video chats and telemedicine options. Look for those in the future. We are developing a form to send everyone prior to appointments- asking the most common questions Doc has for you. This will allow us to spend more time with your cat and less time with paperwork!
Above all be kind, be patient. All of us, everywhere, are doing our best in this new normal we find ourselves in. We stand together.
Dr Upholt, Christine, and Collene